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Terms
Last updated May 15, 2025
01
Acceptance of terms
By accessing and using our website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
02
Services
Truax Marketing provides marketing strategy and execution services, including:
Messaging and positioning
Look and feel: brand identity and visual design
Website design and build
Lead generation and demand generation
03
Client responsibilities
2.1 Project information
Provide accurate and complete project requirements
Supply necessary content, assets, and materials in a timely manner
Provide feedback and approvals within agreed timeframes
Ensure you have rights to all materials provided to us
2.2 Payment terms
Pay invoices according to agreed payment schedule
Notify us of any billing disputes within 30 days
Understand that work may be suspended for overdue payments
04
Our responsibilities
3.1 Service delivery
Deliver the agreed work to a professional standard
Maintain professional standards in all communications
Protect confidential client information
Provide reasonable revisions as outlined in project agreements
3.2 Intellectual property
Transfer agreed-upon rights to final deliverables upon full payment
Respect existing copyrights and trademarks
Obtain necessary licenses for stock materials when applicable
05
Intellectual property rights
4.1 Client content
You retain ownership of content, text, and materials you provide to us.
4.2 Final deliverables
Upon full payment, you receive agreed-upon usage rights to final deliverables. Truax Marketing retains the right to use work samples for portfolio and marketing purposes.
4.3 Third-party materials
Any third-party materials (fonts, stock photos, etc.) may require separate licensing agreements.
06
Project timeline and revisions
5.1 Timeline
Project timelines are estimates and may be affected by:
Client feedback and approval delays
Scope changes or additional requests
Technical complications or third-party delays
5.2 Revisions
Minor revisions are included as specified in project agreements
Major changes may require additional time and cost
Unlimited revisions are not included unless explicitly stated
07
Payment and billing
6.1 Payment terms
Invoices are due within 30 days unless otherwise agreed
Late payments may incur interest charges
Final deliverables are released upon full payment
6.2 Refunds
Refunds are considered on a case-by-case basis and typically limited to:
Services not yet rendered
Demonstrable failure to meet agreed specifications
08
Limitation of liability
Our liability is limited to the amount paid for services. We are not liable for:
Indirect, incidental, or consequential damages
Loss of profits or business interruption
Third-party claims or issues
Technical issues beyond our control
09
Termination
Either party may terminate agreements with written notice. Upon termination:
Payment is due for all work completed
Work-in-progress files may be provided at our discretion
Confidentiality obligations continue
10
Confidentiality
We maintain confidentiality of client information and expect the same regarding Truax Marketing’s methods and materials.
11
Changes to terms
We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of updated terms.
12
Severability
If any portion of these terms is deemed unenforceable, the remaining provisions remain in full effect.